Whats wrong with Zajoulnet?

Since at least a week, I am so crestfallen with the performance of Zajoul connection. Sometimes it is worst than a dialup when my connection is supposed to be fast (1MB). What happened with them. there is no answer when their 800 number was tried.

Any one had similar experience?

Update on 02-July-2008: My Zbox was showing red on the internet indicator since last friday afternoon and I was without connection ever since. I have been calling their toll free number (920000820) and was forced to listen to Muhammed Sakka for long time and many times and every time none was there to answer my calls. Today, luck had it on me and it was answered! Up on hearing the complaint they advised me to call the modem support number - 8001244999. I called this number and they fixed the problem and now it is working though the speed is still much lower than expected. They additionally advised to call STC because there is frequent disconnection in the line which I am not going to, because there was nothing of the sort with DSL. It was on all the while when I had this problem for the last 5 days.

Update on 6th Jul 2008: The connection, was functioning at-least for namesake (with reduced speed) until last night. Since last night, the red light on the internet indicator reappeared. Waited until 8 am to call the support. Tried the 800 number and none attended and then tried 9200.. number and as usual, after a long wait (8+ minutes), I was answered and was told again to call the modem support number. This time another modem support number was given which is 920000720. To my misfortune, I assumed it as a free number and listened to the recorded message for about 20 minutes in my postpaid mobile. No one attended.

Then as a sudden revelation, it came to my mind that if in case its a paid call, I am doing something very foolish. How to check? Ok, there is a way. I used another mobile with pre-paid credit and listened the recorded messages for about 34 seconds. On disconnecting, what I saw was really scary. A clean 43 halalah's has been zapped from the credit! I have been listening to the recorded messages since last few days for long durations, and I going to have a treat when I get my mobile bill! :)

Anyone reading this, if not aware already, be warned that calling Zajoul using 9200.. numbers cost dearly. Probably thats the case with every 92 numbers. (Is it one more revenue stream for STC and the participating firms ?! )

After all those misfortune, one good thing happened was, by 8:45 am, the internet indicator changed from red to off and after sometime to green and thereafter the internet was ok.

Zajoul's latest offer ZBOX

Starting with GITEX Riydah that was held from 20-24 April, Zajoulnet is running a promotional offer where you shall get double speed (1M for the price of 512K), free router (ZBox) and a 10 SR calling card.

I couldn't resist and the other day bought a 512K (effectively 1M) for SR 410/- from Obeikan Bookshop. So far my experience is mixed.

1. Setting up is easy and a no-brainer. Connect everything (DSL line, power), browse, it goes to the registration page and register yourself, reboot the router and you are done.

2. The ZBox's configuration screen is too simple. Most of the options are there. Missing are the user-id and password parameters which implies that you can use this router only to connect with Zajoul. That was little un-professional of them

3. You can make the wireless LAN secure but once you switch off and on, all those security settings are gone! This too is a big annoyance. The security settings now stays once I downloaded the latest firmware from their site.

That's all for now. As and when I gets time and I get surprises (+ve and -ve) I shall try updating here!

Update on 6th May 2008:
Generally the service is good and connection is fast but I also have few disappointments:

1. There is now big noise while making phone calls - to the extent that to understand what the caller is saying, I have to concentrate heavily. If I switch off the ZBox, the noise is gone. Called the support and they said I am the first one reporting such a problem. He also advised to connect a noise canceler filter available in the market for 20 or 30 SR. To my query that why there is no noise when using other routers, he said zbox might have come without a noise cancellation filter.

2. The connection is not stable enough. At-least once a day I am forced to reset the modem. I do this when I see that the internet indicating LED is off. At times to get reconnected, I have to reset it many times.

3. When I do this, at times, a phantom IP number (?!) appears on my laptop. The normal connected icon (in the system tray) shows disconnected but if I run lookatlan there this phantom IP is listed. Unless I remove this (don't know how except by rebooting), system does not connect to internet even after connecting to the router.