Since at least a week, I am so crestfallen with the performance of Zajoul connection. Sometimes it is worst than a dialup when my connection is supposed to be fast (1MB). What happened with them. there is no answer when their 800 number was tried.
Any one had similar experience?
Update on 02-July-2008: My Zbox was showing red on the internet indicator since last friday afternoon and I was without connection ever since. I have been calling their toll free number (920000820) and was forced to listen to Muhammed Sakka for long time and many times and every time none was there to answer my calls. Today, luck had it on me and it was answered! Up on hearing the complaint they advised me to call the modem support number - 8001244999. I called this number and they fixed the problem and now it is working though the speed is still much lower than expected. They additionally advised to call STC because there is frequent disconnection in the line which I am not going to, because there was nothing of the sort with DSL. It was on all the while when I had this problem for the last 5 days.
Update on 6th Jul 2008: The connection, was functioning at-least for namesake (with reduced speed) until last night. Since last night, the red light on the internet indicator reappeared. Waited until 8 am to call the support. Tried the 800 number and none attended and then tried 9200.. number and as usual, after a long wait (8+ minutes), I was answered and was told again to call the modem support number. This time another modem support number was given which is 920000720. To my misfortune, I assumed it as a free number and listened to the recorded message for about 20 minutes in my postpaid mobile. No one attended.
Then as a sudden revelation, it came to my mind that if in case its a paid call, I am doing something very foolish. How to check? Ok, there is a way. I used another mobile with pre-paid credit and listened the recorded messages for about 34 seconds. On disconnecting, what I saw was really scary. A clean 43 halalah's has been zapped from the credit! I have been listening to the recorded messages since last few days for long durations, and I going to have a treat when I get my mobile bill! :)
Anyone reading this, if not aware already, be warned that calling Zajoul using 9200.. numbers cost dearly. Probably thats the case with every 92 numbers. (Is it one more revenue stream for STC and the participating firms ?! )
After all those misfortune, one good thing happened was, by 8:45 am, the internet indicator changed from red to off and after sometime to green and thereafter the internet was ok.
- ▼ 2008 (9)